FAQ & Support

The apps

What are the Lunaire Symptom and Cycle Trackers?

They are nine beautifully crafted & completely private trackers built for Android and iOS: Cycle, Menopause, PMDD, Endometriosis, Thyroid, IBS, Fibromyalgia, POTS and Lupus.

Are the apps free?

Yes. Every app is free to download & use, with no adverts or tracking. Premium adds optional extras not available to free users. These are listed in the Premium section below.

Can the apps diagnose a condition or give me medical advice?

Categorically Not. The apps are private symptom trackers, not medical devices. They record what you enter and chart it back to you; any estimate or pattern they show is arithmetic on your own entries, not a diagnosis. Always seek medical advice from a qualified healthcare professional.

Can I use Cycle Tracker for contraception or to plan a pregnancy?

No. Cycle Tracker’s period and fertile-window estimates are arithmetic on the dates you log, not a medical prediction. They must not be relied on for contraception or for planning a pregnancy. Please speak to a qualified healthcare professional about either.

Can I track more than one condition?

Yes. Install the app for each condition you want to track. Each app is separate, with its own entries, and Premium is bought for each app on its own.

Are the apps on iPhone as well as Android?

Yes. All nine are on Google Play, and on the Apple App Store as Apple approves each one. Each app’s page shows the store badges where you can download it.

Can I use the app in my own language?

Yes. Choose it in the app’s Settings. The apps are available in 19 languages: English (UK and US), German, Dutch, French, Spanish, Italian, Portuguese (Portugal and Brazil), Swedish, Norwegian, Danish, Finnish, Polish, Turkish, Japanese, Korean and Chinese (Simplified and Traditional).

Can I suggest a feature or report a problem?

Yes, please. Email us at the address at the bottom of this page.

Privacy

Can you see what I enter?

Absolutely not. Everything you enter stays on your phone. The apps never send your entries to anyone. Our Privacy Policy explains this in full.

Do you sell my data or use it to train AI?

No. Your entries never reach us, so there is nothing for us to sell, share or use to train AI. The apps were built from the ground up with complete privacy in mind.

Is my data encrypted?

Your entries are protected by your phone’s own security, such as its screen lock and encryption, together with the optional App Lock. Backup files can be protected with a password when you make them.

Do I need to create an account?

No. There is no sign-up and no account of any kind.

Do the apps need an internet connection?

No. They work fully offline. The internet is only used when you buy or restore Premium, when you open a link such as an article or a store page, or when the store shows its rating window.

On Android, Google Play lists “full network access” because selling through Google Play means including Google’s billing software. None of our own code connects to anything.

Are there adverts or analytics?

No. The apps contain no adverts, analytics, crash reporting or tracking code of any kind.

Can I lock the app?

Yes, and we recommend it. Turn on App Lock in Settings, and the app asks for your fingerprint, face or screen lock when it opens.

On Android, the apps also block screenshots and hide their content in the recent-apps screen. iOS gives apps no way to block screenshots, so on iPhone App Lock is the protection: it stops someone opening the app at all.

Reminders

What do reminders show on my lock screen?

Never anything you have entered. A medication reminder says “Medication reminder”, not the name of the medicine, and an appointment reminder says “Appointment reminder”.

Your phone shows the app’s name above every notification. To hide notification text on your lock screen: on Android, Settings → Notifications; on iPhone, Settings → Notifications → Show Previews.

My reminders are not arriving

Check that notifications are allowed for the app in your phone’s settings.

Android: some manufacturers’ battery savers stop scheduled reminders, and exempting the app from battery optimisation usually fixes it. After your phone restarts, reminders are set again the next time you open the app, so open it once after a restart.

iPhone: check that Focus or Do Not Disturb is not filtering them.

Backups and changing phone

I’m changing phone. How do I keep my entries?

Make a backup file before you switch. In the app’s Settings, make a backup and keep the file somewhere safe off the phone, such as a computer or a cloud drive. Then install the same app on the new phone and restore the file from its Settings.

Nothing moves across by itself. The apps are deliberately left out of Google’s and Apple’s automatic phone backups, so your symptom data is never copied to their servers without you knowing, and setting up a new phone will not bring your entries with it.

Can you recover my entries if I lose them?

No. We never receive or store your entries, so we have no copy of them.

A backup file you have made yourself is the only way to get them back, which is why it is so important to make one regularly.

What if my phone is lost or stolen?

Your personal entries can only be restored from a backup file made by you. If you saved a backup file to a computer, a cloud drive or an email, you can then install that backup to the app installed on your new phone. Go to Settings → Export & Backup → Restore Backup.

What if I forget my backup password?

It cannot be reset or recovered by anyone, including us, and a backup whose password is lost cannot be opened. Keep the password somewhere safe.

Can backups run automatically?

On Android, yes, with Premium. Scheduled backup saves a copy to a folder you choose, once a week or once a month. It runs when you open the app, so check from time to time that new backups are appearing.

Making a backup yourself is free for everyone, on Android and iPhone.

Can I use the app on two phones?

Each phone keeps its own entries, because there is no account and no syncing between phones. To move your entries from one phone to another, make a backup file on the first and restore it on the second.

Can I move my entries between Android ↔ iPhone?

Technically, yes. Whilst we have successfully tested this in-house, we cannot guarantee it will work in every case. Make a manual backup of the Tracker (Settings → Manual Backup) on the phone you are moving from, send that backup file to the other phone by email or a cloud drive, then restore it in the same Tracker app on the new phone (Settings → Restore Backup). Please bear in mind that restoring replaces anything already logged in the Tracker app on the new phone. We also suggest you keep the backup until you have checked all your Tracker entries on your new phone.

Premium & Subscriptions

What do I get with Premium, and is it worth it?

We think so. Whilst the free app gives you everything you need to log symptoms day to day, including full history and calendar, Premium lets you see the bigger picture over multiple months. You can then take that data to your appointments as a PDF report, to help your doctor better understand your symptoms.

FreePremium
Daily logging of everything the app tracks✓✓
Calendar and full history✓✓
Manual backup and restore✓✓
App Lock, themes and 19 languages✓✓
Daily reminder to log✓✓
Trends and charts1 WeekUnlimited
PDF reports to take to your next appointment✗✓
CSV export✗✓
Medication, supplement and appointment reminders✗✓
Add your own symptoms and exercises, then hide the built-in ones you don’t need✗✓
Home screen personalisation: choose a personal greeting, rearrange and change the colour of your Home screen shortcuts✗✓
Scheduled backups (Android only)✗✓
Fertile-window and ovulation markers (Cycle Tracker only)✗✓
What plans are there?

A monthly / yearly subscription or a one-time payment for Lifetime. Prices are set by Google Play or the Apple App Store for your country, and the app shows them in your own currency before you buy.

Can I share my entries with my doctor?

With Premium, yes. The app can create a PDF report that you can take to your next appointment.

I paid for Premium and it is not showing

Open Settings → Premium and choose Restore purchases. Importantly, make sure you are signed in with the same Google or Apple account you bought it with. If it still does not appear, email us with the order number from your Google Play or Apple receipt and we will help you with the issue.

Can I take my Premium between Android ↔ iPhone?

No. Google and Apple do not share purchases with each other, so Premium bought on Google Play does not unlock the app on an iPhone, or the other way round. It does carry across to a new phone on the same store: sign in with the same account and choose Restore purchases.

Can I cancel my subscription?

Yes of course - no problem & no questions asked.

Android: open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions. Cancel before the end of the current billing period.

iPhone: open Settings, tap your name, then Subscriptions. Cancel at least 24 hours before the current period ends.

Please note, subscriptions renew automatically on Google Play and the Apple App Store until you personally cancel them, deleting the app does not cancel a subscription.

When you cancel, you keep Premium until the end of the period you have already paid for. You will not be charged again, but past payments are not refunded (see the store’s refund policy).

What happens if my subscription ends?

The app goes back to the free version automatically, and the Premium extras are unavailable until you subscribe again or buy Lifetime. Nothing you have entered is deleted.

Can I get a refund?

Not necessarily. Refunds for purchases made through Google Play or the Apple App Store are decided by the stores, not by us, under their own refund policies.

Google Play: request a refund through your Google Play order history. Google considers requests made within 48 hours of buying.

Apple App Store: ask Apple at reportaproblem.apple.com. Only Apple can issue App Store refunds.

Your statutory rights are not affected.

Can I get a receipt?

Yes. Google or Apple emails you a receipt when you buy, and keeps it in your purchase history.

Resetting & Uninstalling

How do I reset the app?

You can reset the app by going to Settings → Reset App and sliding to confirm. This clears all your entries and settings, and the app starts again as it was when you first installed it. A reset cannot be undone, so create a backup first if you want to keep your entries.

How do I uninstall the app?

Have you made a backup file? You might want your entries again. Uninstalling deletes all app logs.

Android: touch and hold the app’s icon and choose Uninstall, or go to Settings → Apps → the app → Uninstall. The app’s own Settings also has an Uninstall App option that takes you there.

iPhone: touch and hold the app’s icon, tap Remove App, then Delete App. Choose Delete App rather than Offload App, which keeps your data on the phone.

Please note that uninstalling does not cancel a subscription. However, you can easily cancel the subscription in Google Play or the Apple App Store, as described under “Can I cancel my subscription?”

Still have a question?

We aim to reply within three working days.
Please do not send personal data entries or screenshots.